Refund and Return Policy

At ThcVapePenShop, we strive to provide our customers with the highest quality products and excellent customer service. In the event that you are not satisfied with your purchase, we offer a comprehensive refund and return policy to ensure your satisfaction.

Return Policy

  1. Eligibility for Return:

    • Products must be unused, unopened, and in their original packaging to be eligible for a return.
    • The return request must be made within 30 days of the original purchase date.
    • Products purchased on sale or during a promotional event may not be eligible for return.
  2. Return Process:

    • To initiate a return, please contact our customer service team at support@thcvapepenshop.com or LIVE CHAT with your order number and reason for return.
    • Once your return request is approved, you will receive instructions on how to return the product.
    • Customers are responsible for shipping costs associated with returning the product, unless the return is due to a mistake on our part (e.g., wrong product sent).
  3. Return Address:

    • Please return the products to the following address: 40 Snake Hill StreetSanta Ana, CA, 92707
  4. Inspection and Restocking Fee:

    • Upon receipt of the returned product, our team will inspect the item to ensure it meets the return eligibility criteria.
    • Returns that do not meet the criteria may be subject to a restocking fee of up to 15%.
  5. Refund Processing:

    • If the return is approved, a refund will be issued to the original payment method within 7-14 business days.
    • Shipping costs are non-refundable, unless the return is due to an error on our part.

Refund Policy

  1. Refund Eligibility:

    • Refunds will only be issued for products that are returned in accordance with our return policy.
  2. Damaged or Defective Products:

    • If you receive a damaged or defective product, please contact our customer service team immediately at support@thcvapepenshop.com 
    • We will arrange for a replacement or issue a full refund, including shipping costs, upon verification of the issue.
  3. Partial Refunds:

    • In certain cases, such as when a product is partially used or damaged, we may offer a partial refund at our discretion.
  4. Exchanges:

    • We currently do not offer direct exchanges. If you wish to exchange a product, please return the original product for a refund and place a new order for the desired product.

Exceptions

  • Custom or Personalized Products: Custom or personalized products are not eligible for returns or refunds unless they arrive damaged or defective.

  • Final Sale Items: Products marked as final sale are not eligible for returns or refunds.

Contact Information

If you have any questions or concerns about our refund and return policy, please contact our customer service team:

  • Email: support@thcvapepenshop.com

We appreciate your business and will do our best to resolve any issues to your satisfaction. Thank you for shopping at ThcVapePenShop!

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