Shipping and Packaging Policy

At ThcVapePenShop, we are committed to providing you with high-quality products and exceptional service. This includes ensuring your THC vape pen orders are shipped and packaged securely and delivered promptly. Below, you will find all the information you need regarding our shipping and packaging policy.

Shipping Policy

Order Processing

• Order Confirmation: Once your order is placed, you will receive an email confirmation with your order details. Please review this carefully and notify us immediately if there are any discrepancies.
• Processing Time: Orders are typically processed within 1-2 business days. Orders placed on weekends or holidays may take additional time to process.

Shipping Methods and Costs

• Shipping Options: We offer a variety of shipping options, including standard and expedited shipping. Shipping rates are calculated based on your location and the weight of your order.
• International Shipping: We offer international shipping to select countries. International customers are responsible for any customs duties, taxes, or fees that may apply.
• Free Shipping: We offer free standard shipping on orders over a certain amount (please check our website for the current threshold).

Delivery Timeframes

• Domestic Shipping: Standard shipping within the United States typically takes 3-7 business days. Expedited shipping options are available for faster delivery.
• International Shipping: Delivery times vary depending on the destination. Please allow 10-21 business days for international deliveries.

Tracking Information

• Order Tracking: Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can use this information to monitor the progress of your shipment.

Delivery Issues

• Lost or Delayed Shipments: If your order is delayed or lost in transit, please contact our customer service team for assistance. We will work with the carrier to resolve the issue.
• Address Errors: Customers are responsible for providing accurate shipping information. We are not responsible for delays or delivery issues due to incorrect or incomplete addresses.

Packaging Policy

Secure and Discreet Packaging

• Product Protection: Your THC vape pens will be carefully packaged to ensure they arrive in perfect condition. We use high-quality materials to protect your order from damage during transit.
• Discreet Packaging: We understand the importance of privacy. Your order will be shipped in plain, unbranded packaging with no indication of the contents.

Environmental Responsibility

• Sustainable Materials: We strive to use environmentally friendly packaging materials whenever possible. This includes recycled or recyclable materials.
• Minimal Packaging: We aim to minimize excess packaging to reduce waste and our carbon footprint.

Returns and Exchanges

• Return Policy: Please review our Returns and Exchanges Policy for information on how to return or exchange a product.

Customer Service

• Contact Us: If you have any questions or concerns about your order, please reach out to our customer service team at [contact details]. We are here to assist you and resolve any issues promptly.